Dear Valued Client
We would like to start by thanking you for your ongoing support and loyalty during such unprecedented times.
Special request – Shared duty of care
To protect everyone within the salon we are asking all staff and clients to please stay at home if you are showing any signs of being unwell. Including high temperature, everyday coughs or colds. We would rather cancel an appointment than take the risk that you may have the virus that could be passed on to others. You will not be charged for cancellations due to illness.
Payment for Service
Where possible please pay by card
Your Salon Visit
We have thoroughly reviewed our operational systems to ensure we are as safe and hygienic as possible during the client journey. Luckily with a large salon, we are able to operate safely and we also have additional screens between chairs to protect you further. We have taken particular care to review our housekeeping and cleaning procedures, including sanitising all the equipment we use. Our staff have undertaken specialist training regarding sterilisation. PPE will be replaced after every client.
We are asking all clients to adhere to/note the following regarding their future visits:
• As we will be restricted on waiting space, we request that you do not bring anybody with you at the time of your visit including children
• Please arrive on schedule for your appointment to minimise waiting time and unnecessary interaction.
• Magazines and newspapers will not be available.
• Water will be available in take-away format and disposable cartons and cups only (no china/glass/cutlery). Please do not bring your own food and drink with you as this is not allowed to be consumed on the premises.
Our team will be wearing the required PPE during your visit. Please ensure you are wearing a mask during your visit, we are able to provide masks for a nominal fee of £1.00
A nail file and buffer will be provided for all manicure and pedicure appointments. These can no longer be reused so a small charge of £1.00 will be applied.
In the meantime, keep safe and healthy and know we will be there to greet you on your arrival.